Terms of Service

Acceptance of Terms

By downloading the Community Hub app, visiting hub.mypeople.in, or registering an account, you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference.

These terms form a binding agreement between you and Qubynx Technologies Private Limited ("Community Hub", "we", "us"). If you do not agree, do not use the platform.

Eligibility

To use Community Hub you must:

• Be at least 18 years of age
• Be a current resident, property owner, or authorised occupant of a registered residential society that has activated Community Hub
• Provide truthful information during registration and verification
• Have the legal capacity to enter into a binding contract under the laws of India

Family members under 18 may use the app under the account of an approved adult resident, who remains responsible for their conduct.

Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and up-to-date information at all times
• Notify us immediately if you suspect unauthorized access to your account
• Not share your OTP, access codes, or login credentials with any other person
• Update your unit details if you move within or out of the community

Each individual is permitted one account. Creating multiple accounts to circumvent a suspension or for any other reason is prohibited.

Verification Process

Community Hub is a gated platform. Before accessing community features, you must complete identity verification:

1. Submit your name, unit details, and proof of residency (sale deed, rental agreement, utility bill, or society allotment letter)
2. Your application is reviewed by your society's designated admin(s)
3. Upon approval, you receive full access to community features

Submitting false, forged, or misleading documents constitutes fraud and will result in immediate permanent suspension. We reserve the right to report such cases to relevant authorities.

Community Conduct

Community Hub is a neighbourhood platform. All users are expected to treat fellow residents with respect. You agree not to:

• Harass, threaten, or intimidate other residents or admins
• Post discriminatory, obscene, or defamatory content
• Share another resident's personal information without their consent
• Use the platform to solicit for commercial purposes outside of the official Stores and Kitchens features
• Impersonate another resident, society official, or Community Hub employee

Violations may result in content removal, account suspension, or permanent ban. In cases of illegal conduct, we will cooperate with law enforcement authorities.

Carpool Features

The carpool feature facilitates peer-to-peer ride sharing between verified residents of the same community. By using carpool features:

Drivers agree to

• Hold a valid driving licence and vehicle insurance for the vehicle offered
• Not offer rides for commercial profit — carpooling is for sharing fuel costs only
• Not drive under the influence of alcohol or any substance
• Honour confirmed bookings unless genuinely unavoidable — repeated no-shows may result in suspension

Passengers agree to

• Arrive at the pickup point on time
• Behave respectfully toward the driver and fellow passengers
• Not cancel confirmed rides repeatedly without reasonable notice

Platform role

Ride participants assume full personal responsibility for their safety. We strongly recommend wearing seat belts and sharing ride details with a trusted contact.

Community Stores & Cloud Kitchens

Verified residents may operate stores and food businesses within their community through Community Hub. Operators agree to:

General obligations

• Provide accurate descriptions, prices, and availability for all listings
• Honour confirmed orders or promptly notify customers if unable to fulfil
• Maintain the hygiene and quality standards expected of a community business
• Not list prohibited items including alcohol, tobacco, prescription drugs, or any illegal goods

Food businesses (Cloud Kitchens)

• Operators are solely responsible for compliance with the Food Safety and Standards Act, 2006 (FSSAI) and any applicable local health regulations
• Community Hub does not verify food safety compliance — responsibility rests entirely with the operator
• Any customer disputes regarding food safety must be resolved directly between the customer and operator

Payments

Where payment features are enabled, operators and customers are responsible for agreeing on and completing payment. Community Hub is not responsible for payment disputes, failed payments, or fraud in peer-to-peer transactions.

Content You Post

You retain ownership of any content you post (photos, ride listings, menu items, messages). By posting content, you grant Community Hub a non-exclusive, royalty-free licence to display, store, and transmit that content solely for the purpose of operating the platform.

You represent that any content you post:

• Does not infringe any copyright, trademark, or other third-party right
• Does not contain personal data of third parties without their consent
• Is accurate (especially for ride listings, product descriptions, and prices)

We may remove content that violates these terms or our community standards, without prior notice.

Prohibited Uses

You may not use Community Hub to:

• Scrape, crawl, or automatically extract data from the platform
• Reverse-engineer, decompile, or otherwise attempt to extract source code
• Probe, scan, or test the security of the platform without authorisation
• Transmit viruses, malware, or other harmful code
• Circumvent any access controls, rate limits, or security measures
• Use the platform in a manner that violates any applicable Indian law or regulation
• Conduct commercial advertising beyond authorised Stores and Kitchens features

Suspension & Termination

We may suspend or terminate your access at any time, with or without notice, if:

• You breach any of these Terms of Service
• You are no longer a resident of the registered community
• Your verification documents are found to be false or fraudulent
• Your conduct causes harm to other residents or the community
• Required by law or a valid court order

You may delete your account at any time via Profile → Account Policy → Request Account Deletion. Upon deletion, your data is permanently removed within 3 business days per our Privacy Policy.

Disclaimers

Community Hub is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

• The platform will be uninterrupted, secure, or error-free
• Any information on the platform is accurate, complete, or current
• Defects will be corrected, or that the platform is free of viruses or harmful components

We are a technology intermediary. We do not endorse, verify, or guarantee the quality, safety, or legality of any goods, services, or rides offered by residents through the platform.

Limitation of Liability

To the maximum extent permitted by applicable law, Qubynx Technologies Private Limited and its directors, employees, and agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, goodwill, or business opportunities
• Damages arising from carpool rides, food orders, or peer-to-peer transactions facilitated through the platform
• Damages arising from your reliance on content posted by other users

Where liability cannot be excluded by law, our total liability to you for any claim shall not exceed the amount you have paid to Community Hub in the twelve months preceding the claim, or ₹1,000 (Indian Rupees One Thousand), whichever is greater.

Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

Before initiating any legal proceedings, we encourage you to contact us at support@qubynx.com to resolve disputes informally. We will endeavour to respond and resolve the matter within 14 business days.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the app at least 7 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

If you do not agree with a change, you may delete your account before the new terms take effect. Your data will be removed per our Privacy Policy.

Contact Us

For questions about these Terms, to report a violation, or for any legal notices:

• Email: legal@qubynx.com
• Support: support@qubynx.com
• WhatsApp: +91 70138 42232
• Registered address: Qubynx Technologies Private Limited, Hyderabad, Telangana, India