Plain-English summary: We collect only what's needed to verify you're a real resident and to run carpools, kitchens, and community stores. We don't sell your data. Your phone number is never shown to other residents. You can request full deletion at any time.
Who We Are
Community Hub is operated by Qubynx Technologies Private Limited ("we", "us", "our"), a company incorporated in India. Our platform is accessible at mypeople.in and hub.mypeople.in, and via our mobile applications on Android and iOS.
For privacy queries, you can reach our data team at privacy@qubynx.com or via our privacy page.
Data We Collect
We collect different types of data depending on how you use Community Hub.
Account & Identity Data
| Data | Why we collect it |
|---|---|
| Full name | Displayed on your profile to verified residents in your society |
| Mobile phone number | Account authentication via OTP; never shown to other residents |
| Society, tower, floor & flat number | Required to verify your residency and connect you to your community |
| Membership type (owner / tenant / family) | Determines your permissions within the community |
| Verification documents | Sale deed, rental agreement, utility bill, or allotment letter — reviewed by your society admin only |
| Profile photo (optional) | Displayed to other verified residents |
| Google account (if used for sign-in) | Your Google ID and email for authentication only; we do not access your Google contacts or other data |
Usage Data
- Rides posted, booked, and completed (origin, destination, time, passenger list)
- Orders placed through Cloud Kitchens or Community Stores
- Push notification tokens for sending ride updates and order status
- App version, device model, and OS version (for crash diagnostics)
Data We Do NOT Collect
- Live location or GPS tracking — we ask for route information manually, not your real-time position
- Contacts, call logs, or messages from your device
- Browsing history outside our app
- Financial information — payments are handled externally if applicable
How We Use Your Data
- Verifying your identity — your documents are reviewed by your society admin to confirm you're a legitimate resident
- Running community features — matching carpool riders and drivers, processing orders, delivering push notifications
- Security and moderation — detecting policy violations, preventing spam, and allowing admins to act on reports
- Service improvements — aggregate, anonymised analytics to understand which features are used most
- Communications — OTP verification, ride booking confirmations, order updates, and important platform notices
We do not use your data for advertising, profiling, or selling to third parties.
Who Can See Your Data
Other verified residents in your society
They can see: your name, profile photo (if set), tower and flat number, and verification badge. They cannot see your phone number, documents, or any other resident's contact details.
Your society admin(s)
Admins can see your full profile including your submitted documents during the verification process. Admins are residents of the same community who have accepted our admin conduct policy.
Community Hub team
Our team can access account data when required to resolve support requests or investigate reported policy violations.
Ride participants
When you join or host a carpool, participants in that ride can see your name, flat number, and profile photo for the duration of the ride.
Store / kitchen operators
When you place an order, the operator receives your name and flat number for delivery purposes only.
Third-Party Services
We use a small number of trusted third-party services to operate the platform:
| Service | Purpose | Data shared |
|---|---|---|
| Google Sign-In | Optional authentication method | Google ID, email address |
| Firebase Cloud Messaging | Push notifications (Android & web) | Device push token |
| Apple Push Notification Service | Push notifications (iOS) | Device push token |
| Amazon Web Services (AWS) | Server infrastructure and file storage | All user data resides on AWS servers in India (ap-south-1) |
| Google Maps | Location autocomplete for ride routes | Text search queries only; no GPS coordinates |
None of these providers are permitted to use your data for their own advertising or analytics purposes.
Data Storage & Security
- All data is stored on servers located in India (AWS ap-south-1)
- Data in transit is encrypted via HTTPS/TLS 1.3
- Verification documents are stored encrypted and are only accessible during active review by admins
- We use hashed, rotated authentication tokens — your password or OTP is never stored in plain text
- Access to production systems is restricted to authorised engineers with multi-factor authentication
No system is perfectly secure. If we ever discover a breach that affects your data, we will notify affected users within 72 hours as required by applicable law.
Your Rights
You have the following rights over your personal data:
- Access — request a copy of all data we hold about you
- Correction — update inaccurate information through the app or by contacting us
- Deletion — request complete deletion of your account and all associated data
- Portability — receive your data in a machine-readable format
- Objection — object to specific uses of your data
Account deletion: You can request deletion directly in the app under Profile → Account Policy → Request Account Deletion. Requests are processed within 2–3 business days. All personal data, ride history, and orders are permanently removed.
To exercise any of these rights, email privacy@qubynx.com from the address associated with your account, or use the in-app deletion flow.
Data Retention
We retain your data only as long as necessary:
- Active accounts — data is retained for as long as your account exists
- After deletion — personal data is permanently removed within 3 business days; aggregated, anonymised usage statistics may be retained
- Verification documents — deleted from our servers immediately upon rejection or within 30 days of account approval
- Backups — encrypted backups are retained for a 30-day disaster recovery window and are purged on a rolling basis
Children's Privacy
Community Hub is intended for adults (18 years and above) and verified residents of registered residential societies. We do not knowingly collect data from individuals under 18. If you believe a minor has registered without parental consent, please contact us at privacy@qubynx.com and we will remove the account immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app and update the "Last updated" date at the top of this page. Continued use of Community Hub after the effective date constitutes acceptance of the revised policy.
For minor changes (such as clarifications or corrections), we will update this page without individual notification.
Contact Us
For any privacy-related queries, data requests, or concerns:
- Email: privacy@qubynx.com
- Website: qubynx.com/privacy
- WhatsApp: +91 70138 42232
- Registered address: Qubynx Technologies Private Limited, Hyderabad, Telangana, India
We aim to respond to all privacy requests within 5 business days.